Deliver on Time
Ticket Management
Link-OM - Operations management software has an unrivalled project helpdesk platform that offers better support experience. Ticket management module allows administrator to configure a workflow for clients who are able to raise support tickets on the go from any location. Internal workflow mechanism ensures a seamless transition to the support queue and integrated system leads to faster resolution.
- Create and manage clients requests via tickets
- Converting the tickets to tasks in one click
- Structured approach to manage requests
Key Features & Benefits
- Unified Self-service capabilities for clients
- Built on ITIL standards
- Comprehensive and integrated support system : Work request, incident, problem & change management, integrated knowledgebase
- Increase productivity of clients and IT teams
- Reduced number of service tickets