How to Edit a Ticket

Step 1: Click on Tickets tab on the top menu

Step 2: On the Manage Tickets screen, the list of all the existing tickets will be displayed. Search the ticket that needs to be edited. To search a ticket, please refer “How to Search a Ticket”

Step 3: Hover mouse over the gear icon of the ticket which needs to be edited and click on “Edit” icon

Step 4: On Edit Ticket screen, update the changes in the ticket and click on save button.