How to make a client inactive

Step 1: Click on Clients in Menu

Step 2: Click on All Clients. Go to the client for which updates need to be done.

Step 3: Search for the client for which updates need to be done. To find how to search, please refer to How to search client

Step 4: Click on gear icon on right side of the Client

Step 5: Click on Edit to edit the client information.

Step 6: If Active? Is checked then the client will able to login to the service desk and get access. If Active? Is unchecked then the information of client will still be in service desk, however the client will not be able to login and access service desk information.